Cue Repair and Warranty
Warranty & Repairs
Do Schmelke cues have any kind of warranty? Schmelke Cue warrants against manufactures defects on a per case determination but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Schmelke cues covered by this warranty will be repaired or replaced without charge.
This warranty applies to Schmelke cues purchased from an authorized Schmelke retailer or distributor. The cue must be accompanied by a copy of the original sales receipt from the authorized Schmelke dealer. The warranty applies to Schmelke cues belonging to the original owner and is non-transferable. You must ship us the entire cue (butt and shaft) for any warranty considerations. All claims are resolved at the discretion of Schmelke Cues does not warrant its cues against any damage caused by third parties Schmelke Cues isn't responsible for any shipping charges.
This warranty is void if your Schmelke cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Schmelke Cues
I need to send my Schmelke Cue in for a repair or warranty consideration
Please ship the entire cue (butt and shaft) for warranty consideration and all repair.
Be sure to include a note with:
Daytime telephone number
Instructions for what it is you want done or repaired
A copy of your original receipt of sale (for warranty claims only)
We cannot make any warrantee considerations over the phone and guarantee that any repair issues will be covered under warranty, we will gladly inspect your cue to make a determination.
Ship your cue to:
1879 28th Ave
Rice Lake WI 54868
How long do repairs take?
Most repairs take 3 to 10 business days.
Do you repair other brands of cues?
Yes, we do repair other brands of cues although we recomend sending the cue back to the original manufacturer to match any custom parts or stains.
Who is responsible for shipping my cue back after it has been repaired?
You are responsible for all incoming and outgoing shipping charges for repairs.