We understand that our customers need to feel comfortable about shopping online. That's why we have a return policy that's second to none. Our Satisfaction Guarantee simply states: If any Schmelke product ever fails to perform to your satisfaction, you may return it for a refund, replacement or credit.
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for:
- a full refund of the purchase price, minus the shipping, gift packing, or other charges.
- a product exchange
Due to high returning expenses a 10% restocking fee applies on returns over 100.00. No restocking fees are applied to lower value returns.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service immediately (within 24 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Schmelkecues.com will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.
All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Schmleke cues has received and processed your return. Typically, within 7-10business days after the item is delivered back to Schmelke Cues
Simply state whether you would like a credit or an exchange and return to us. If sending regular mail we recommend insuring the package. Mail returns to:
1879 28TH AVE .
RICELAKE WI 54868
Return freight charges must be covered by the customer. For your protection, we suggest you to insure for the full purchase price by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), DHL or Federal Express In case of product exchange, Schmelke Cues will cover the cost to re-ship the new item back to the customer.
If you choose a refund, we will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.